Shipping & Returns Policy

Provincia reserves the right to change shipping and returns policies at any time and without advanced notification.

Order Processing

All Designer Coffee orders are processed within 1-3 business days. All Boutique orders require at least 3-4 business days for processing, and are fulfilled separately.

Order Processing starts the next business day if an is order received after 5pm CST Friday. The same policy applies to Holidays as well, orders will start processing on the next business day following a Holiday.

PO Boxes or APO/FPO

We ship to all addresses within the U.S. and U.S. Territories. PO Boxes and military or diplomatic posts such as APO/FPO and DPO are acceptable.

International Shipping

At this time, international shipping is only available to Wholesale Clients.

If you have a shipping request or question, please send your inquiry to: info@provincia.coffee

Shipment Confirmation & Order Tracking

You will receive an email containing your tracking number(s) once your order has been marked fulfilled. The tracking number will be active within 24 hours after the carrier has scanned and accepted your package(s).

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout. Free shipping is always offered on orders of $50 or more.

Free Shipping is not included with Wholesale services!

Delivery - Designer Coffee:
Delivery in approximately 2-3 business days, after tracking posts.

Delivery - Boutique:
Delivery in approximately 3-4 business days, after tracking posts.

Returns Policy

Unfortunately, we cannot accept returns of any coffee. However, we may accept returns for merchandise, as long as your return is received in original condition. At this time, we do not offer free return shipping--the customer is responsible for return shipping costs.

To return a product, please send an email to: info@provincia.coffee

Please include 'RMA' in the subject line along with a brief request. We will provide a return shipping address and a RMA reference number.

Whatever shipping carrier used for your return, please choose a shipping service with a tracking number. All returns require a tracking number as part of the record of your return.

Missing Shipments & Damages Policy

Provincia is not liable for any products damaged or lost during shipping. However, we will do our best to help you with the process of recovering any items you have ordered.

Missing Shipments:

If your package is missing, your first step should be to reach out to the carrier for tracking status. Sometimes shipping is delayed due to unforeseen issues--inclement weather, processing issue, human error, etc. The carrier should be able to give you the most up to date status from their internal systems.

Provincia may use the following carriers for shipping:

USPS: (800) 275-8777

FedEx: (800) 463-3339

UPS: (800) 742-5877

DHL: (800) 225-5345

Damaged Orders:

If you received your order damaged, we will do our best to rectify the situation as quickly as possible. It is helpful to provide details of the damage; clear pictures of the damage must be submitted to: info@provincia.coffee

Be sure to include your order number in the email subject/body. A staff member will reach out to you if/when next steps are needed.